Payment Policy

At our clinic, we aim to provide high-quality, accessible care while maintaining clear and transparent payment processes. Please read the following policy carefully.

Initial Assessment

• Payment for the initial assessment is required in full at the time of booking.

• Appointments will only be confirmed once payment has been received.

Ongoing Therapy Sessions

• Fees for subsequent sessions will be invoiced monthly.

• Payment is expected within the timeframe stated on the invoice.

Health Insurance Policy

• We are able to work with approved health insurance providers where prior authorisation has been obtained.

• It is the client’s responsibility to ensure:

  • Their policy covers the sessions

  • Authorisation is in place before treatment begins

• Any shortfall, excess, or non-covered fees must be paid directly to the clinic by the client

Diagnostic Assessments

• Payment for diagnostic assessments is required in full to book the assessment process. 

Outstanding Payments

• If payments fall into arrears:

  • Future appointments may be postponed or paused until the account is brought up to date.

Non-Payment

• In cases where payment is not received:

  • The matter may be referred to our credit control process

  • Our credit controller may contact you directly to arrange payment

  • Further action may be taken if necessary